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EZ Texting - Keeping it simple
December 17, 2018

EZ Texting - Keeping it simple

Doreen Giles | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

EZ Texting is being used across the whole of the organization to provide reminders of upcoming services and events and provide information for immediate feedback. Provide instruction.

It helps to disseminate information quickly and to ensure important deadlines are not missed.
  • Allows me to easily create target groups
  • Allows me to easily set up repeating messages
  • Allows ease of use in creating short URLs
  • The payment process is not clear. When you make a payment for additional credit - there should be a popup message to indicate the transaction was successfully completed. I have more than reapplied payment.
  • It is difficult to restore a user who has initially opted out of texting. I have a user who wishes to receive text. You would think they could simply reply yes to receive again, however there is no easy way to re-add a user.
  • Clients feel more connected to organization
  • Convenient way to disseminate last minute information and reminders
  • Needs a more transparent method to restore users who have opted out
Suitable to organizations who want to quickly disseminate information or send out reminder messages or a quick hello to its clients and customers. It is a way to help customers feel and stay connected with the organization. It is not appropriate for condolences, etc. It would be nice to incorporate some type of graphic for say birthday, Christmas, etc. Had a major issue where the key word was being used by someone else and users were getting messages from other organizations.