EZ Texting is like the 3rd member of our marketing team!

We're a full-service bicycle sales, repair, and rentals shop. We're currently using EZ Texting as a quality assurance and review acquisition tool to check-in with customers after completing a bike sale or service ticket. Our text message is sent asking for feedback and we can receive information quickly from the customer about whether we were excellent or if we have areas needing improvement. As with most other industries, reviews play a huge role in whether a customer will walk through our door or not, so ensuring we consistently receive new, positive reviews is important to our business. We also use EZ Texting to remind our customers when it's time to bring their bikes in for tuneups. This allows us to provide excellent customer service while increasing service revenue.