1. Home
  2. Mobile Marketing Software
  3. EZ Texting Reviews
  4. User Review of EZ Texting
Text message campaigns - not stressed message campaigns!
January 04, 2024

Text message campaigns - not stressed message campaigns!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

I utilize EZ Texting to send out daily Bible verses to a network of current and former youth and youth workers I have been involved with. The ease of use of EZ Texting allows me to focus on the content I send, and not the process I use. The cost of EZ Texting makes this part of my ministry very cost effective. I can continue having contact with this network at a very reasonable cost.
  • Customer Service is top notch - responsive and helpful
  • Text distribution is accurate and on time
  • The analysis of the text results gives me the chance to edit my list as needed
  • Very easy to maneuver through the EZ Texting website
  • Automatically keeps my credit units updated so I don't have to worry about missing a text
  • There is really nothing that I can find that I would correct!
  • I appreciate the ease for new recipients to add their number to the list
  • My contact list has tripled in the time that I have used EZ Texting
Very easy dashboard to use, but with several options for reports and channeling of text messages. Automatic purchases of credits when the credits run low - no worry about a missed campaign because I did not buy more credits. Simple and straightforward message entry.
EZ Texting provided excellent onboarding. It was easy to use their website "out of the box". I did have one time that I used a word that flagged my account, and a quick call to Customer Service resolved the issue and my text message was cleared. I appreciated that their system does try to catch issues.

Do you think EZ Texting delivers good value for the price?

Yes

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

Yes

EZ Texting is best suited for someone who does not want to get bogged down in the minutia of how to send a text campaign. The dashboard is simple but can be expanded as needed. Reports are quick to find. Larger companies will like the routing feature that EZ Texting provides so that text messages go to the correct person. Best of all - outstanding and caring Customer Service. Above and beyond anything I could expect.

Evaluating EZ Texting and Competitors

Yes - Ease of use and cost effectiveness.
  • Ease of Use
No changes needed. I am confident I made the correct choice by using EZ Texting.

EZ Texting Support

EZ Texting "gets it"! When I have had something I needed customer service to help me with, they returned my emails and calls promptly. I have a smaller business and they came through as if I was a huge corporate entity. They really care about all sizes of customers!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I used a phrase in one of my text messages that was a red flag for CallFire and they prevented the text from going. I believe that the word was "lottery" and promoting a lottery from their texts was against company policy. I was using the word in a completely different manner. They saw this and immediately cleared my text message.