Five9 is an awesome call center manager!
December 13, 2018
Five9 is an awesome call center manager!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Five9 Virtual Contact Center
We used Five9 in our call center with about 200 employees to communicate with our clients. I recommend the service to any company starting or needing call center contact service. I don't have any negative feelings about this software and it works really well as a whole to communicate outside and inside of the call center. Also allows you to manage your employees stats. Kudos Five9!
- Call monitoring and recording work well and can easily manage
- Call center statistics with personalized dashboards
- Voicemail service for callers
- Call forwarding feature
- Mapping and integration with other applications
- Quality in connection sometimes is poor but could be due to internet bandwidth as well
- Positive: Being able to manage our stats help our company.
- Positive: Being able to share feedback from our agents and monitor calls.
- Positive: Being able to utilize the personal dashboard and get all information we need.
I would use Five9 verses another application because it is user friendly. You can add users and manage them as your business grows, and have your stats easily accessible. The ability to use it remotely is a huge factor as well.