Amazing Gates uses Amazing VOIP by Fonality
Overall Satisfaction with Fonality
We utilize Fonality for not only our main telephone system but also to communicate with our employees both within the local office and remotely. It has helped to be more efficient in areas such as customer service and technical support. The HUD feature has become our main hub for communication. I think we would suffer to be without it at this point.
- Very user friendly in answering and forwarding calls.
- We like that it's adaptable in that you can customize it somewhat to fit the needs of your company.
- It's very easy to make adds, moves and changes.
- The technical support department has been a tremendous help in times there was any problems.
- Sometimes when making changes such as users, extensions and permissions, there is a lag in time before the changes are implemented. I wish the changes could be instantaneous.
- We have had some problems accessing voicemail through the HUD.
- It can be a little costly to add users.
- I think we get plenty of benefits for our investment in Fonality. We started with a Fonality server on site that I managed. When we decided to take our system to the cloud, we actually tried Ring Central. We were not satisfied with their product. I think we had been spoiled a little by what Fonality provides. Since going back to Fonality, we have been very pleased.