Best ticketing tool out there
July 18, 2022
Best ticketing tool out there
Score 8 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
- It has many features with multiple support channels including live chat, email, phone and social media.
- Multiple Teams can collaborate very easily and have view of the issues raised.
- It is used as a ticketing tool to solve all the issues that we are faced & routing it to a relevant teams to action upon it.
- Pricing is on the higher side. Can be worked upon.
- Has less features on mobile application compared to desktop application
1. Freshdesk is best suited for ticket management.
2. Its very costly but still worth the price.
3. It has many features with multiple support channels including live chat, email, phone and social media.
4. Multiple Teams can collaborate very easily and have view of the issues raised.
5. Ease of use & continous updates.
2. Its very costly but still worth the price.
3. It has many features with multiple support channels including live chat, email, phone and social media.
4. Multiple Teams can collaborate very easily and have view of the issues raised.
5. Ease of use & continous updates.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
Yes