Great Experience!
March 31, 2023
Great Experience!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
We use Freshdesk for customer tickets and knowledge-base articles describing how to use our application. Customers submit tickets when they have questions or experience glitches.
- Options to organize tickets by priority, tags, date, etc.
- Knowledge base is easy to use
- Excellent customer support - quick response times
- Certain settings/updates are not easy to find, and I've needed to contact customer support to get answers. I like to figure things out myself, so it can be frustrating when something isn't intuitive.
- The ticket tags are slow to populate if a tag has previously been created.
- Sometimes the emails customers receive when a ticket has been created confuses them.
- Since I am new to Freshdesk and the company, I do not have any insight into the ROI impact.
- Freshdesk is great so others on the team can see tickets, and they're not all going to my work email address.
- The knowledge base has been a great resource for customers.
It's good.
I was not involved in evaluating competitors.
Do you think Freshdesk delivers good value for the price?
Not sure
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
Yes