Great low cost helpdesk ticketing system
March 31, 2023
Great low cost helpdesk ticketing system
Score 8 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
It is our helpdesk ticketing system as well as providing weekly stats on usage. It is supposed to be a complete replacement for direct emails and phones calls - it does that well, however many of our users bypass it and call/ email directly to the person. We still log those tickets into Freshdesk
- helpdesk ticketing
- ticket tracking for age
- subject matter tracking
- quicker response from Freshdesk's help desk when we encounter an issue
- Freshdesk layout is easy to navigate
- there is an email notice, and an on-screen notice, when there is a new ticket
We use this for internal tickets only. Employees of the firm are supposed to interact with Helpdesk by email only; phone calls are initiated by help desk agent
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes