Item: Freshdesk
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use it for our help desk tickets.

Pros and Cons

Out of the box start up seems fairly easy.
Training to the purchaser could be stepped up

Training
Training
Training
Setup and configuration could be explained and documented better

Return on Investment

We now have support and can ask the questions that we need to make improvements. We did not have support for the last few years.

Implementation Rating

In my opinion, it felt like our rep was just checking off checkmarks on a sheet of paper and not really explaining everything while we went through it.

Customer Satisfaction

Information not available at this time.

Alternatives Considered

Key Insights

Do you think Freshdesk delivers good value for the price?

Not sure

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Freshdesk go as expected?

Would you buy Freshdesk again?

Yes

Likelihood to Recommend

It feels like a new product to Freshdesk. There could be more development in some areas. Less clicks for a use would be nice. Templates might help.

Freshdesk Review

Software Version

Overall Satisfaction with Freshdesk