Super product, super easy to setup and customers love it
July 28, 2023
Super product, super easy to setup and customers love it
Score 8 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
We use it as our support system where customers can raise tickets and feature requests. We also use if for a forum, though that’s seeing very little use. Finally we is it to host all the product documentation such as installation prereqs and instructions, general usage info and how to guides.
- Support tickets
- Documentation
- Nothing!
- Improved customer satisfaction
- Made maintaining documentation fast and easy
We really like the automation options in freshdesk. They allow us to do things like suggest certain support articles when people search for certain terms on the support site, and when people email us with support queries we can auto-reply with suggested solutions. It helps with the support and customers like the instant responses they get.
We didn’t review any other products as freshdesk just worked for us.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes