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Freshdesk for CRM - Reaching customer with ease.
August 29, 2023

Freshdesk for CRM - Reaching customer with ease.

Shyamal Majhi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Freshdesk

We use Freshdesk for customer interactions and proactive reach-out. Business problem: too many confusing steps to download data. However, the support team is readily available to assist. The scope would be to download days more easily and to make the steps easy for users at the agent level.
  • Proactive reach out.
  • Support team availability.
  • Frequent updates on new Enhancement.
  • Steps to download data.
  • Uploading contacts and fields involved should be easy.
  • The support team should be available on calls as well.
  • Postive in case of email communication.
  • Negative when downloading data.
  • Getting support team on call.
So far, all the requirements have been met, and the support team is always there to assist in case we are stuck in any process.
Yes, the Freshdesk team proactively reached out and helped in explaining the new integration, and the team is being trained on it.
Features that are specifically available for CRM.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

Well suited with customer Interactions, WhatsApp business, and a robust ticketing system.

Freshdesk Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
Email support
10
Help Desk CRM integration
10

Using Freshdesk

Customer interactions, marketing and proactive reach out.
9 - Post-sale questions and pre-sales.
  • WhatsApp
  • Customers visit the website.
  • Proactive reach-out features.
  • Usage on mobile.
  • Meta Template sync with Freshdesk.
  • Support team availability.
  • Integration of Order Management.
  • Customer interaction history.
  • Tracking customer page visits.
Freshdesk has all the necessary features to run CRM and make the customer journey easy.