Recommended Platform !!
January 15, 2024
Recommended Platform !!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
I have a overall good experience on Freshdesk, it's a smooth platform for managing all your Tickets !!
- Easy to Track Tickets with the help of Ticket Numbers.
- Feasibility of Adding Notes on Each Ticket if needed.
- Majorly the Ticket Dashboard is so helpful which shows the number of Open, Unresolved, Due and Overdue Tickets.
- Client Feedback Rating is a wonderful feature.
- Parsing of the images takes sometime - it shows error Parsing Failed which is time consuming task as we need to add and wait for the Image Loading.
- Faster Resolution
- Very Helpful
Amazing Experience in receiving Feedback from Clients and Client Satisfaction !!
Not Available (Only used Freshdesk)
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes