Easy to use CRM
July 26, 2019

Easy to use CRM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshsales

Freshsales is used across our entire organization.
  • It's easy to use.
  • It's quite affordable.
  • You only pay for what you need, which is really nice.
  • The levels of membership need to be more clearly defined and currently are too convoluted to be understood - They have way too many details.
  • It takes time to use, like any other CRM.
Freshsales is easier to use and cheaper.
It's easy to use which makes it applicable most anywhere.

Freshsales Feature Ratings

Customer data management / contact management
6
Workflow management
3
Territory management
5
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
4
Interaction tracking
6
Channel / partner relationship management
5
Lead management
9
Email marketing
6
Task management
3
Reporting
3
Forecasting
5
Pipeline visualization
4
Customizable reports
5
Custom fields
7
Custom objects
2
API for custom integration
6
Role-based user permissions
9
Single sign-on capability
5
Mobile access
10