Freshservice boosts your IT department
December 28, 2022
Freshservice boosts your IT department
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice as an ITSM suite. It has everything you need to manage your IT department Ticketing, Problem management, Knowledge Base, Project Management, CMDB, etc.
We started using the ticketing module and we use more and more functionalities every day. Todays we use the Project Management Module and it's great.
We started using the ticketing module and we use more and more functionalities every day. Todays we use the Project Management Module and it's great.
- Ticket automations
- Ticket management
- Asset management
- Project management
- Price
- The Knowledge base could be better
- Reduce MTTR
- Increase agent productivity
- Increase user acceptation
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes