A modern and flexible tool.
March 31, 2023
A modern and flexible tool.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice as our ITSM tool. Its very flexible an customisable for your liking. With build in features you can create solutions for all kinds of automation/registration problems. Reporting is build in and doesn’t require a second tool to make a basic but useful report. All in all are we happy we choose this tool.
- User interface
- Automations
- customizability
- Integration with Azure
- CMDB options
- Projectmanagement module
- Easier to adjust to sudden changes
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes