Freshservice Review
April 05, 2023
Freshservice Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Helpdesk administration - sending tickets between internal departments
Asset Management - contract management for electronic devices within the company
Analytics - SLA and tracking of services within the company
Engineering Management - tracking of engineering team within the company and SLA tracking
Asset Management - contract management for electronic devices within the company
Analytics - SLA and tracking of services within the company
Engineering Management - tracking of engineering team within the company and SLA tracking
- Tickets
- Analytics
- Separation of parent/child tickets
- Easy to use settings
- Support for when the system is not working
- Better link ups to other systems
- Better form production
- SLA monitoring
- Fast acting with ticket management
- Able to separate work via agents
Do you think Freshservice delivers good value for the price?
Not sure
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes