1. Home
  2. Customer Communication Management Software
  3. Front Reviews
  4. User Review of Front
Best email management tool in the market !
June 15, 2023

Best email management tool in the market !

Siddhant Salil | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Front

Front is a one-stop solution to all our emailing requirements. Right from the smooth interface of emailing, the ability to comment between threads and snoozing/scheduling makes things really easy. The Customer Success Team at VWO uses Front and it helps us save a lot of time and effort making us more efficient and productive. Searching emails and commenting between the threads for internal purposes. The shared inbox makes it easy to manage the emails of colleagues who are on leave.

Front also lets us create personalised calendar links that can be used by clients to book a meeting on our calendars. This saves a lot of time both for the Customer Success Manager and the client.
  • Snoozing and scheduling of emails
  • Personalised calendar links that can be shared with the clients
  • Ability to comment between a specific email thread for internal purpose
  • Tagging colleagues easily to any email thread
  • A completely dark mode can be great
  • The snoozed emails can be made more prominent along with the time
  • Mobile front application can be improved
  • Front calendar booking links
  • Snoozing and Scheduling
  • Ability to comment between email threads
  • Reduced time in managing emails
  • Improved efficiency by snoozing and scheduling
  • Improved ROI
I have only used Gmail in the past and Front is any day better than Gmail in terms of the interface and ease of usage. The ability to send scheduling links and comments between the email threads makes it better than Gmail. The shared inbox also makes it easier for the entire team to understand the kind of email each CSM is receiving and sending.

Do you think Front delivers good value for the price?

Yes

Are you happy with Front's feature set?

Yes

Did Front live up to sales and marketing promises?

Yes

Did implementation of Front go as expected?

I wasn't involved with the implementation phase

Would you buy Front again?

Yes

Front is best suited for client-facing roles wherein a lot of emails have to be managed on a daily basis. The ability to snooze, schedule, and archive emails quickly makes it very easy to use. Since CSMs have to deal with clients, Front makes it easy to book calendars by sharing personalised calendar links rather than negotiating for time slots with clients. This saves a lot of time and improves productivity.