My experience with Front
December 01, 2023

My experience with Front

Bryan R. Zapata P. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Front

Front has resolved a lot of problems we had, it was really difficult to cover a colleague when one of them did not show at work, with the shared inboxes we do not have that problem no more.

the rules and exceptions are really simple to create, we have several rules that helps us not to miss important emails.
  • the comments in between emails are great!
  • customer service helped us create a very specific rule, something we really appreciate!
  • Front always alerts when there is an issue, and it gets resolve quickly.
  • lately the shared inboxes are being disabled, this is happening very often.
  • receiving delayed emails, also happening frequently.
  • it would be great if you could create template emails for your own use (not shared).
  • comments
  • shared boxes
  • rules
  • permitions
  • within 2 years we yet have a single spam email.
  • productivity has been nothing but great!
  • all our team members say ¨why we did not have Front before¨ they just simply love it!
We switched to Front because of how simple it looked, then we realized we could tailor it to the type of business we have. I don't see us using any other tool to manage emails besides Front.


Do you think Front delivers good value for the price?

Yes

Are you happy with Front's feature set?

Yes

Did Front live up to sales and marketing promises?

No

Did implementation of Front go as expected?

Yes

Would you buy Front again?

Yes

The simplicity of Front is what's makes it great for the organization I work, giving permitions to a certain group of people whiting the organization to see or not to see boxes is something great and useful as you can divide all the departments by sections or groups, but having them all working in the app and if somenting needs to be notified to a party member the comments in between emails can be use as a chat.

these are the common uses we give to this app but there are much more!