A software that truly lives up to its name by giving you the full story to your users.
December 19, 2022

A software that truly lives up to its name by giving you the full story to your users.

Johnny Nguyen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

I use Fullstory to understand and anticipate our user's needs. Just like any financial app, there is a lot of friction when it comes to onboarding a customer - they might have questions about security or hesitation connecting their bank accounts. These points of engagement are critical to understanding holistically. The full story allowed us to see into the points where there was friction and build the most optimal experience.

Pros

  • showing the users journey.
  • Cut data to make informed business decisions.
  • Birth funnel strategies.

Cons

  • attribution on mobile.
  • Improve overall experience.
  • Has informed growth.
  • Connected growth and product to speak the same language and pull the same data as a source of truth.
They meet every need. Response time is impeccable. Linda saved our launch!
They act as teammates with their channel inside Slack.

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

FullStory is a very powerful tool. It's very easy to collect large amounts of data or even collect unwanted sensitive data. Their customer success team does a great job of tailoring their engine to your business needs without overwhelming the business with the power of each feature. I was very impressed with the urgency of their team (sometimes feeling like an extended team) - rather than the traditional cadence of some SaaS that sunset your needs pretty quickly or point you to a self-help site. FullStory does none of that and succeeds in integrating seamlessly.

Fullstory Feature Ratings

9.3
Product usage analytics
10
Customer experience dashboard
9
Customer journey mapping
9
AI-powered recommendations
Not Rated
Multi-channel customer feedback collection
9
9.6
Heatmap tool
10
Click analytics
10
Scroll maps
10
Form fill analysis
Not Rated
Conversion tracking
9
Goal tracking
9
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
9
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated
Security and Administration ()
Not Rated

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