Item: Fullstory
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

FullStory is a great tool, but I wish there were better sharing options and more consistency across the replays. Overall, I think its a valuable tool for the organization.

Pros and Cons

Session Replay
Commenting within replays
Different way to query

Sharing options
Shared segments
Integrating Tool Tips

Return on Investment

Time to debug
User research
customer experience

Implementation Rating

Given that I was not with the organization when the FullStory software was implemented, I cannot accurately provide feedback on this.

Support Rating

N/A; I have never interacted with FullStory support.

Key Insights

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

As a mobile product manager, I find FullStory a very useful tool to help me identify areas of improvement within the app. The tool also helps me/ the team when it comes to debugging issues as well as bringing evidence of user research to key stakeholders when creating product requirement documents.

a look at fullstory

Overall Satisfaction with FullStory