Great product.
March 07, 2023

Great product.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

We use Fullstory to watch users utilize new features, measure funnels for trial sign up to paying customers, look for performance issues, recreate bugs, and more.

Pros

  • Recreate Bug Steps.
  • Measure performance on different browsers and device types.
  • Provide real-world use and insights on new features after launch.

Cons

  • Click from a heatmap number to a report behind the metric.
  • it has helped us refine new features to make them more market-friendly, improving subscriptions and ultimately revenue.
  • Recreation of issues without bothering end users creates a better customer experience.
Its very easy to get enabled and working. It is highly configurable which can be scary at first but its very easy to learn and use.
Never used support.

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

Intercom
Looking over users' shoulders for new features, recreating an edge case bug, and generally measuring usage & feature or product performance.

Fullstory Feature Ratings

8.4
Product usage analytics
10
Customer experience dashboard
8
Customer journey mapping
7
AI-powered recommendations
7
Multi-channel customer feedback collection
10
8.2
Heatmap tool
9
Click analytics
10
Scroll maps
8
Form fill analysis
8
Conversion tracking
7
Goal tracking
7
Funnel Analysis
7
Session Recording and Replay
9
User Segmentation
9
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated
Security and Administration ()
Not Rated

Comments

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