FullStory kept our ear to the ground
March 07, 2023

FullStory kept our ear to the ground

Michelle Gibson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

We reviewed user sessions on FullStory to review user workflows, product adoption, reported issues and scope, and to find bugs. User sessions were recorded on every square inch of our site, including our design editor that nearly all customers used.

Pros

  • Reviewing mobile experience
  • Segmenting users
  • Pinpointing console errors to report to development

Cons

  • We often were confused by the way tabs on Home would become active automatically based on searches made on the dashboard.
  • Improved bug identification and resolution
  • Improved customer experience
  • Improved conversion rates
N/A
I reached out to support a couple times and received well written responses and clear video documentation to answer my question and to help use troubleshoot.

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

Intercom, Slack, Canva
I used FullStory to review the user experience in general. It allowed me to find issues, then search for other users that encountered the same issue. This allowed me to report the scope of an issue accurately to leadership and development, and to prioritize effectively. The most useful feature to define the scope of an issue was searching for a specific console error or uncaught exception.

I also reviewed user sessions right after releasing a new feature or product. I would search for an exact button click define user journey to review this.

Fullstory Feature Ratings

9.0
Product usage analytics
10
Customer experience dashboard
7
Customer journey mapping
10
AI-powered recommendations
Not Rated
Multi-channel customer feedback collection
Not Rated
9.3
Heatmap tool
7
Click analytics
10
Scroll maps
Not Rated
Form fill analysis
Not Rated
Conversion tracking
Not Rated
Goal tracking
Not Rated
Funnel Analysis
Not Rated
Session Recording and Replay
10
User Segmentation
10
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated
Security and Administration ()
Not Rated

FullStory Implementation

  • Implemented in-house
Yes - We started slow with the implementation and integrated FullStory into a couple of our products. Once we started leaning on FullStory more, we integrated it everywhere. Each time we released a new product, we integrated it with FullStory.
Change management was a big part of the implementation and was well-handled - It was really easy to keep implementing FullStory as we expanded our services and products.

Comments

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