Good for observing weird user behavior | TrustRadius

Use Cases and Deployment Scope

We use it to diagnose user problems

Pros and Cons

Helps trace weird corner cases
Can visually see how users move
Provides logs

Better UX to help navigate for new users. Its complex

Return on Investment

Fixing bugs = happier customers. Always good to have a tool to be able to diagnose and fix with.

Implementation Rating

6

no

Support Rating

5

I've never used it

Key Insights

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

Likelihood to Recommend

Helpful if you have diverse users and corner cases to try and track down, where just having server logs isnt enough