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FullStory Review as a Product Analyst
Updated November 01, 2023

FullStory Review as a Product Analyst

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

We use FullStory for user session review and heat maps for our platform, an online portal.We use this to inform our UI experience,troubleshoot support, and confirm the actions of our users. Also seeing where on a page users are going and clicking has been a very useful feature.
  • Heat maps - seeing where users click the most
  • User session review - seeing how users interact with our product
  • retrieving lost information - gathering lost information users have input and lost due to miscellaneous errors
  • sometimes, user identities are not always tied to the email address associated with their account when looking up their sessions
  • I'd like the ability to copy text directly from a user session screen instead of having to copy text inputted by the user in the code on the side
  • Improved bug identification and resolution
  • Improved UI throughout our product as we're able to see how users actually behave
  • A better understanding of client complaints and feedback
N/a - was not involved (would not let me skip q)
N/a, never had to use support
n/a

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

Watching user sessions of those using our product is an invaluable experience. I use FullStory almost daily to better understand the complaints and feedback of our users, and find ways to best assist them. The user session review feature is also especially helpful for determining the behavior of our users, and exploring how they actually use our portal versus how we believe they would.

Fullstory Feature Ratings

7.7
Product usage analytics
9
Customer experience dashboard
6
Customer journey mapping
8
AI-powered recommendations
Not Rated
Multi-channel customer feedback collection
Not Rated
9.5
Heatmap tool
9
Click analytics
9
Scroll maps
10
Form fill analysis
9
Conversion tracking
Not Rated
Goal tracking
Not Rated
Funnel Analysis
Not Rated
Session Recording and Replay
10
User Segmentation
10
6.5
Responsive Design for Web Access
8
Mobile Application
5
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated
Security and Administration ()
Not Rated