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Great solution with good features with pricing that might consider rethinking
Updated April 21, 2023

Great solution with good features with pricing that might consider rethinking

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

We use FullStory to understand how customers interact with our product, as well as to investigate technical issues that some customers face. We also use it to detect users' rage clicking and other customer behaviors that are important for us to optimize our happy flow, as well as edge cases.
  • Records JavaScript console
  • Records network requests
  • Detects rage clicking
  • Records sessions
  • Allows sharing recorded sessions with team members
  • Pricing, as compared to free competitors
  • Tools for enabling/disabling session recording in certain domains and/or URLs
  • UI for developers - JavaScript console and network request recorder
  • Improved bug identification and resolution
  • Improved product flow
  • Improved customer frustration detection
Quite simple, except for issues with IFRAMEs
Fairly responsive and helpful, when they had the technical knowledge. Issues with IFRAMEs were hard to get support for.
Microsoft Clarity - good product, free.

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

It's a great solution, but their pricing options need improvement, especially when free options exist. Great integration with Segment and similar tools.

Fullstory Feature Ratings

7.0
Product usage analytics
8
Customer experience dashboard
8
Customer journey mapping
6
AI-powered recommendations
6
Multi-channel customer feedback collection
Not Rated
7.5
Heatmap tool
7
Click analytics
6
Scroll maps
Not Rated
Form fill analysis
Not Rated
Conversion tracking
7
Goal tracking
Not Rated
Funnel Analysis
7
Session Recording and Replay
10
User Segmentation
8
6.0
Responsive Design for Web Access
5
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
5
Mobile App Analytics
8
Security and Administration ()
Not Rated

Evaluating FullStory and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
Most of all we wanted it to be easily deployable, without worrying about scale, about needing to handle our own infrastructure for the service, and without worrying about it integrating with other services like Segment.
Today, pricing is very different in its competitors, so I would take it and the pricing options in FullStory into deeper account.