Item: Fuze
Rating: 9
Author: Danielle Bulla

Use Cases and Deployment Scope

Fuze is used for quick communications through the message feature and calling anyone with ease (no need to look up or memorize phone numbers!!). You can search previous conversations, send pictures/screenshots, or share screens in real-time. You can also see if a colleague is available at a glance.

Pros and Cons

Easy to make contact with colleagues.
Searching instant messages.
Sharing screens.

Can not export call list.
Can not export contacts.
Does not let you know if someone has the app (available for instant messages).

Implementation Rating

Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.

Key Insights

Do you think Fuze delivers good value for the price?

Yes

Are you happy with Fuze's feature set?

Yes

Did Fuze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fuze go as expected?

I wasn't involved with the implementation phase

Would you buy Fuze again?

Yes

Likelihood to Recommend

While working from home during COVID Fuze was great. It was an easy way to stay in contact with coworkers. You could see who was available, call using the speaker on your computer, or message. I have used other messaging software before that would not let you send pictures or share screens and it is very limiting. With Fuze, you have those options and it makes it so much easier when working from home and trying to carry on with the same productivity as working in the office.

Enjoying Fuze

Modules Used

Overall Satisfaction with Fuze