Read EVERY Order or MSA with a magnifying glass - Buyer Beware
October 08, 2021
Read EVERY Order or MSA with a magnifying glass - Buyer Beware
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Messaging
- Contact Center
- App
Overall Satisfaction with Fuze
Fuse is used as our primary telephony company. We mostly use it for on-site phones and our users also use the mobile app, also a small contact center.
Pros
- Getting involved when an issue is critical and they have liability.
- Selling product features.
- Believing that they have a superior product than the competition.
Cons
- They make you sign orders with extended terms every time you get new lines (beware).
- Unless you tell them multiple times, support will not be from your own country.
- Their app, even on great wifi, has poor quality.
- The phones will have random issues that need to be addressed daily.
- The portal for customers is hard to navigate or implement changes.
- The billing is confusing, almost purposefully confusing (in my opinion).
- Set up and implementation is abysmal.
- You will have issues if any of your extensions have the same last four digits as your DIDs.
They are more expensive, with less product offerings, and a less dependable service.
Do you think Fuze delivers good value for the price?
No
Are you happy with Fuze's feature set?
No
Did Fuze live up to sales and marketing promises?
No
Did implementation of Fuze go as expected?
No
Would you buy Fuze again?
No
Comments
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