Read EVERY Order or MSA with a magnifying glass - Buyer Beware
October 08, 2021

Read EVERY Order or MSA with a magnifying glass - Buyer Beware

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Messaging
  • Contact Center
  • App

Overall Satisfaction with Fuze

Fuse is used as our primary telephony company. We mostly use it for on-site phones and our users also use the mobile app, also a small contact center.
  • Getting involved when an issue is critical and they have liability.
  • Selling product features.
  • Believing that they have a superior product than the competition.
  • They make you sign orders with extended terms every time you get new lines (beware).
  • Unless you tell them multiple times, support will not be from your own country.
  • Their app, even on great wifi, has poor quality.
  • The phones will have random issues that need to be addressed daily.
  • The portal for customers is hard to navigate or implement changes.
  • The billing is confusing, almost purposefully confusing (in my opinion).
  • Set up and implementation is abysmal.
  • You will have issues if any of your extensions have the same last four digits as your DIDs.
The implementation of our contact center was abysmal, with limited support where express directions were often disregarded. Just make sure you put an out in your contract, or they will hold you to the terms, regardless of their product functioning the way it was sold.
They are more expensive, with less product offerings, and a less dependable service.

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Did implementation of Fuze go as expected?


Would you buy Fuze again?


Fuze might be a good fit for a company looking for teleconferencing (We don't have that service) but [I feel that] their telephony service lacks any stability, ease of use, or innovation. Their contact center tech is almost nonfunctional compared to the competition.

Fuze Feature Ratings

Hosted PBX
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Message alerts
Mobile app for iOS
Mobile app for Android
Not Rated