Overall Satisfaction with Gainsight
Gainsight may be used to formalize the customer success management (CSM) practice.
- CTA's and workflow is much appreciated functionality.
- Customer 360 views and dashboards.
- CSM practitioner tracking
- Change management of business rules.
- More customization options on scorecards and dashboards
- ROI and IFR measures have not been finalized
51 to 100 people