Strategic Services review of GS
September 26, 2023
Strategic Services review of GS
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
My team use Gainsight to run our strategic engagments with customers during their life cycle with us. This includes business process reviews and renewal management combined with reporting and ongoing engagements
- C360 view of an account
- Reporting
- Playbooks
- Being able to see things at a glance, allowing me to make informed decisions quickly
- The timeline allows me to look at the experience a customer has had with us over their life time
- GS has allowed us to predict and track renewal sentiment
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
Yes
Did implementation of Gainsight CS go as expected?
I wasn't involved with the implementation phase
Would you buy Gainsight CS again?
Yes