Genesys Cloud CX Implementation.

We use Genesys Cloud CX for contact center services. Implementing Voice and Chat routing solutions as per business needs. We have bigger scope to implement other services from Genesys Cloud CX soon, like Workforce management, outbound calling, recording, sharing, etc. We recently started migrating from on-premises Genesys to Genesys Cloud solutions, primarily working on routing projects.

Genesys Cloud supports self-service channels, and also built-in prompts for the menu selection are one of the good available options in Genesys Cloud CX, this has enhanced our client experience, and we do need not to upload audio menu files manually. The TTS feature is one of the best features that come along with Genesys Cloud.

Recently our organization started migrating the existing voice routing from the legacy Genesys on-premises environment to Genesys Cloud CX. So far, we have very good experience with cloud solutions. We have implemented Inbound, Outbound routing solutions for our various clients, and still, more to go—the best experience while configuring, all done at one portal.