We love Genesys Cloud CX.
March 04, 2023
We love Genesys Cloud CX.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
I use GCloud mainly for our Reservations and Sales but also for our Operations Control Center, Security Department, Customer Relations, HR, and a few other groups. I use it mainly for inbound voice but also have integrated outbound voice, email, and Messaging (aka Chat) channels.
- Inbound Voice Routing.
- Offloading IT maintenance and infrastructure.
- Salesforce integration.
- Internal call recording.
- Some user interfaces need to be improved.
- Internal call recording has been a huge nuisance.
- Minimize IT resources for maintenance.
- Uptime is amazing.
I would say that for us, management relies on our business analysts to come forward with automation and self-service ideas.
It was somewhat easy given the professionalism of your partner i3vision/newEra technologies
- Genesys PureConnect (discontinued) and Avaya CPaaS
Genesys stacks up very well. We chose Gcloud for the Cloud.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes