A former employee turned integrator
March 28, 2023
A former employee turned integrator
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
My role included completing and releasing the integration with Nuance Mix Dialog as a Service. I helped brought the solution to market and currently assist with integration efforts.
- Integrations
- User Experience
- Deployment Automation
- Targeted focus on integrations in a more timely fashion
- Create a single application development space for multi-channel rather than design interfaces for EACH channel which require recreating common design elements for each channel.
- Their integration with Nuance Dialog as a Service has set the bar for other platform vendors.
- The Genesys AppFoundry is a much easier to obtain and integration integrations.
Knowledge Management for Agents is crucial to maintaining a low average handle time.
My company is an integrator with Genesys and doesn't use it.
Much better and well-prepared for the Cloud Contact Center space.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes