Best Review of Genesys Cloud CX ever written in the history of the world.
June 22, 2023
Best Review of Genesys Cloud CX ever written in the history of the world.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We use Genesys Cloud CX to route all our inbound calls/emails. The business problems we look to solve involve customer issues with our products as well as customer questions regarding our products. We must answer questions and issues quickly while maintaining high quality. Genesys helps us do this with its robust WFM and Quality tools. Genesys has no downtime issues, so we are always available to service our customers.
- High uptime.
- Easy to learn.
- Always innovating.
- Within the Genesys application it can be a bit clunky but they are often update the UI.
- Positive impact on customer satisfaction and employee retention.
We do not use it as we use Salesforce.
Not valid for our use case.
Genesys has a more robust WFM and QA offering. Also a full IVR solution. Genesys is behind in transcriptions and training the transcription model.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes