Great product.
June 21, 2023
Great product.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We manufacture health care equipment like MRI Xray etc. and when customers(hospitals) have enquired/questions, they will reach our customer service through calls, chat, etc. we use Genesys cloud to route the interactions to agents who can assist.
- Workforce management.
- Quality management.
- Screen recording.
- Dail by name is not available.
- Call glow log navigation through call flow.
- Toast doesnt display enough information.
- Most of the features are pay-per-use.
- Enhanced TTS is good but not the basic TTS.
- Genesys Cloud certainly reduces the monthly cost for an organization.
it's playing a big role but self-service through the BOT still needs to be improved, but I like the way it can be implemented using 3rd party integrations.
it's easy to use but needs to have clear documentation, it's a very good feature every company wants to implement.
It has all the featured that we are looking at for other products they don't have.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes