Genesys Cloud CX.
June 22, 2023
Genesys Cloud CX.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We implemented Genesys Cloud to replace our Cisco solution. We needed a solution that was innovative, flexible, and could be stood up quickly. Genesys Cloud CX provides our clients with the features, security, and reliability we need to be successful.
- Scalability
- WEM
- Tiered pricing.
- Reporting
- Productivity
- Enhanced features.
- Easy to use for the customer experience.
Providing the knowledge creates an environment where agents feel more comfortable and confident handling difficult clients. The self-services help to deflect the easy calls that take up agents' time.
Genesys is a leader in the space and is easier to price and understand.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes