Close your sales calls effectively
January 12, 2024
Close your sales calls effectively
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
When I initially started working at [...] we had a calling tool called Avaya, but the calls that we used to make to the international market didn't always connect or they voice was never clear to the receiver. But with introduction of Genesys Cloud CX we were able to make calls better, i used to get connected to customers without any loss of time and being in sales, I feel that is very important.
- Seamless connection
- Clear audio
- Easy UI
- Easy creation of contacts
- Although there is a leaderboard, the calls me and my teammates have made doesn't show up
- I have seen sometimes the calls do not get disconnected even after hanging up, for which I have to reopen the app
- Not sure why i wasn't able to use the app on mobile, access was denied everytime, that would have helped me much better, rather than using it on the laptop everytime
- More number calls made
- Customers were able to hear my voice better, hence, faster lead conversion
- Training new reps by giving them the call recordings
With the inclusion of Genesys Cloud CX at [...], we were able to give out contact numbers along with our extension number to customers, via email or voicemail, but if the customers called me at a time when I was on another call they would be get connected to the next best agent who is free, this has greatly helped us in closing leads faster.
Migration to Genesys Cloud CX was pretty easy. THe tool was very easy to use and we could easily train new employees. THe user experience was became much better once we started using Genesys Cloud CX, previouslt there were many that were either not connected or the reciever couldn't hear our voice clearly, a lot of time was wasted trying to get in touch with the customer. this made even the customer frustrated and many leads that we received were lost due to this. BUt Genesys Cloud CX changed all that.
Compared to avaya, Genesys Cloud CX was able to give us better way to connect to customers. It also gave the customers an option to call back which was not there on avaya. The audio clarity is better in avaya. The call logs were also stored in Genesys Cloud CX which wasn't the case in avaya
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes