May 26, 2020
Score 8 out of 10
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud is being used across our support teams. The WebRTC client works well when all agents need to work from home.
- WebRTC is easy to configure and has a user-friendly interface.
- Ease of use for supervisors and staff.
- Available in application and browser options.
- Customer care response time.
- Limited reports.
- Limited access to logs.
Easy to use as an end-user. Easy to manage as an Admin. Easy to manage/monitor calls and the queue reporting tool is good. WebRTC is good and works fine while all users working from home.
Do you think Genesys Cloud CX delivers good value for the price?
Are you happy with Genesys Cloud CX's feature set?
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?