Not happy with Genesys
March 01, 2021
Not happy with Genesys
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys is used as a phone system for all inbound and outbound sales calls. Genesys is not the most reliable. Every day when I initially log on it does not pick up my current headphone device that I need to use. I'll have to manually switch it every time. Then when I take a call, I can hear the client and they cannot hear me. I then have to hang up on them, logout, log back in, make sure my headphones are selected, I then call my cellphone to make sure it's working correctly. I do this up to 4-5 times a day. It's the biggest waste of time and I couldn't be more unhappy with this system.
- Sometimes I can talk.
- It lets me dial.
- I can transfer calls.
- Connectivity to my headphones.
- Being able to switch headphone devices and not have to log out.
- Sad to say, I've lost business due to the tech glitches.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
No
Did Genesys Cloud CX live up to sales and marketing promises?
No
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
No