Smart contact center management with leading artificial intelligence
April 22, 2021
Smart contact center management with leading artificial intelligence
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Proper support [is] the foundation of a successful business, Genesys Cloud's comprehensive CS platform with the right tools helps a lot to the customers support department of the organizations that are supported by our IT company. The use of artificial intelligence, responsive smart chat robots, using a very strong IVR natural sound system, and correct referral to relevant experts will help the call center a lot. Problems are easier for customers and things go better, and at the same time, customers trust more support and services because it is both fast and gives the right answers.
- Use artificial intelligence in the right parts
- IVR technology with natural sound and conveying a good feeling to customers
- Ability to make free online voice calls through the browser with support
- Ability to insert voice messages and convert [them] to text and system recognition by sending appropriate responses to the customer
- The cost of supporting via chatbots has been reduced
- Artificial intelligence helps a lot in getting customers to the right solutions and guides
- The credibility of the organization has gone up with on time support
- Talkdesk and Five9
Today, companies that can properly use artificial intelligence in their products are more successful than others and Genesys Cloud has great Ai and nice chatbots.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes