Giftbit is Very Easy and Offers Good Support
March 10, 2022
Giftbit is Very Easy and Offers Good Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Giftbit
I use Giftbit to offer an incentive to potential customers to meet with me to discuss a specific product. My customers are doctors who own their own practices so getting time with them can be challenging. The gift card helps make getting the appointment easier. I was able to book about 70 appointments over a 3-month period, in part because of the gift card.
- The platform is very easy to use. I can order and send a gift card in about a minute.
- The support is excellent. The only trouble I had involved getting my logo to display properly in the email sent from Giftbit. Their support team was responsive and had my issue fixed within 24 hours.
- The pricing is very fair, especially given how easy the product is.
- I found the whole process of setting up the templates cumbersome. That said, once it was done (and I had good help from support), everything was seamless.
- It's not as easy as I'd like it to be to see who I sent gift cards to recently. The "Orders" dashboard doesn't show the recipient's name, email address, or whether they've opened/redeemed their gift card. You have to click on each record to get that info, or you have to search for a specific customer. I'd like to be able to scan the dashboard and know who's done what at the bird's eye level.
- Ease of use
- Support
- Selection of gifts
- Pricing
- Offering the gift cards definitely drove the number of appointments set. I was advertising in a trade journal, so I was hitting the right targets, but the gift card helped drive bookings.
- The downside is that I had a pretty large percentage (about half) that were not serious buyers but rather "gift card hunters." This has nothing to do with Giftbit but it's a factor in my consideration of future advertising. Given that I was offering a $50 gift card for the meeting, the gift cards added up to a sizable portion of my ad budget.
- If I'm going to offer a gift card, I'm going to use Giftbit.
I searched for gift card providers and looked at several but none seemed to have the confidence of the internet as much as Giftbit so that's who I went with. It was a good decision.
Do you think Giftbit delivers good value for the price?
Yes
Are you happy with Giftbit's feature set?
Yes
Did Giftbit live up to sales and marketing promises?
Yes
Did implementation of Giftbit go as expected?
Yes
Would you buy Giftbit again?
Yes