Yes, We Can Do This!
May 26, 2021

Yes, We Can Do This!

Michelle Munro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

I joined our Rotary Club in June of 2020, during the lockdown phase of the pandemic. The club is small and they had always had 1 large fundraiser, a wine tasting during the holidays. With the pandemic, many of the folks thought we wouldn’t be able to raise money. I was made Director of Fundraising and with my committee’s assistance, one of whom owns a restaurant and lounge, we ended up selling sponsorships and wines.

We needed a platform to make sales online and to track and display ads for our sponsors. GiveSmart was perfect. We ended up making close to $15,000 more than we had hoped for.

We are going to keep the platform for this next year and are planning a few fundraisers that can be handled entirely online and a few that will involve in person aspects now that the pandemic is lifting. One will be a concert in which we can sell tickets using the platform, another will be similar to the wine sale but will also add an in person wine tasting event.

Although I am the primary user, I do register a couple of other members to be administrators, for back up. Their tech savvy levels vary, but it is a user friendly platform and what isn’t easy, you can find a video tutorial, or write up in the help section for it. The staff are also excellent at getting beck to me quickly if problems arise.
  • Provide a platform for self help to purchase items
  • Allows a lot of personalization to make the web page consistent with our Rotary brand.
  • The interface is easy to use and provides plenty of options to get help if needed.
  • We trust the vendor they use for credit card processing.
  • There are no hidden fees or “gotcha” moments with this company.
  • Sometimes the wording in a help subject, or video uses a different title of a section, or instructs you to use a tool that is labeled differently on the site itself. This is rare and has never completely stopped me, but it can be confusing at times.
  • I wish I could upload pictures or images that are larger than what they have the limit set to. This has been a problem several times.
  • I wish I could use the platform as a Customer Relations Database and add to it for a user fee. I don’t want to contract with another group to do this and we are using Excel.
  • Definite better ROI than we anticipated.
  • We were able to capture information about supporters in a way that was streamlined.
  • It has brought a level of professionalism to our very small club, without breaking the bank.
I like the broad use for our fundraising efforts, as it helped us get creative when we needed to. I would like to be able to upload data that isn’t brought in by a sale, or event and I don’t think this is an option.
It’s great as it is, but I would increase the score if it could be a CRM also.
I have never waited more than a business day for a response to a question, concern, or contractual question. I purchased credit card swipers and they responded very quickly for that, also. GiveSmart handles things very professionally.
As a Rotary club, we have certain logos, fonts, colors, etc... that we are encouraged to use for consistency with the Rotary brand. This platform is highly customizable and I haven’t found anything that stopped me from being true to the branding. This is an important aspect of why I chose this platform and support our club’s continued use of it.
Microsoft 365 (formerly Office 365), Adobe InDesign, Adobe Spark
I really like it for the ease of use from the customers’ perspective. When we did our wine sales, people noted no problems with utilizing the platform. We were able to develop questions that were mandatory for a buyer to answer, so we addressed the age restriction and let Ehm know ID would be checked upon delivery.

The one hiccup we had was around giving someone a refund. Unfortunately I don’t remember the specifics, but because she had donated a sum of money and made a purchase, putting it through twice, it was a challenge.

I like that we can let supporters choose to cover the credit card fee themselves, as a further way to support us. That’s a nice feature. We can make that required, or take the option away. As I said, it is really easy to personalize how your group wants to do things.