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Good technology, poor execution
July 14, 2023

Good technology, poor execution

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We were not very pleased with this platform. Our customer service was greatly lacking, and the platform had multiple glitches and the functionality wasn't up to par with what we were promised. However, the bones of this platform seem great! I think with better customer service and more functional and adaptive platform this could be great.
  • Silent Auction
  • Use of QR codes
  • Customer Service
  • Functionality
  • Increased fundraising
  • Smart tools like QR codes
I think GiveSmart had more advanced technology, while the other platform had much better customer service
I would love for it to be more adaptable to each organization
We had one meeting with a support specialist and the only advice they gave was to email their IT department... wasted 30 minutes and got nowhere on that call
It was less intuitive than we would have liked, or that we were promised.

Do you think GiveSmart delivers good value for the price?

Yes

Are you happy with GiveSmart's feature set?

No

Did GiveSmart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GiveSmart go as expected?

No

Would you buy GiveSmart again?

No

Well suited for non-profits, however it's less appropriate as an all-encompassing platform. I would definitely suggest it for silent auction management.