From MobileCause to GiveSmart
July 14, 2023

From MobileCause to GiveSmart

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We have been using MobileCause for many years but they merged with GiveSmart about a year ago. The look and feel is still MobileCause so the transition for us was pretty seamless. We use GiveSmart/MobileCause to accept and process online donations for our organization. Potential donors visit our website, click on the "Donate" button and are taken to a web page where they can enter their donation/payment information. We process monthly recurring donations and one-time tributes via this page as well. We will periodically change the form or create a new one to match a solicitation we are sending. We've even themed the form to match an event like a golf tournament or gala.

Pros

  • Allows for the donor to easily include the credit card processing fees in their donation.
  • Easy for the donor to enter their information and process their gift quickly.
  • Easy to export information from GiveSmart/MobileCause.

Cons

  • When selecting fields for exporting, it would be nice to see the form name attached to the field name. We have multiple forms and some of the field names are the same/similar from form to form. It's almost impossible to tell which field belongs to which form.
  • Since GiveSmart merged with MobileCause, we are having difficulties paying our quarterly fee via credit card. We have signed up for this process a few times but still have issues getting our payments properly (and timely) processed like we did before the merge. (Our payments were automatically processed with MobileCause but it's been difficult, almost impossible, to get this process set-up with GiveSmart, even though they now offer it.)
  • Hearing from our account rep every now and then would be nice.
  • I really can't give hard numbers as we are a smaller non-profit, but we like the service being provided - it's easy to use, easy to reconcile, easy to use their backend processing service CardPointe, it's just easy.
  • We have used this service a lot over the years - from event registration to website donation processing to information gathering, so for us, it is well worth the investment each year.
GiveSmart chose us as they merged with MobileCause, but we selected MobileCause years ago after using Blackbaud Convio (now Luminate). So much easier and much more customization is available. (We tried DoJiggy in between but found MobileCause, at that time, worked better for us.)
A 9-10 for MobileCause, a 7 for GiveSmart because I haven't used the GiveSmart side (I don't know how different they are from each other.)

GiveSmart needs to do better with offering consistent automatic payment options. That's been the big complaint. The menus and look on the backend did change somewhat after the merge, but we've been able to figure out a few things on our own or with their help group.
They seem to be good; I've only had a few interactions via chat/email, but so far, they've been quick to respond and will continue to answer questions via email when I have them.

Do you think GiveSmart by Momentive delivers good value for the price?

Not sure

Are you happy with GiveSmart by Momentive's feature set?

No

Did GiveSmart by Momentive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GiveSmart by Momentive go as expected?

I wasn't involved with the implementation phase

Would you buy GiveSmart by Momentive again?

No

I can only speak to the MobileCause side, which worked great. Since the merge, things have continued to function well like before, but I noticed the admin side of things (billing, help, etc.) from GiveSmart could be handled better.

I think that they are great for online donation forms, event sign-up forms, and survey forms. They are pretty easy to create and maintain.

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