From MobileCause to GiveSmart
July 14, 2023
From MobileCause to GiveSmart
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with GiveSmart
We have been using MobileCause for many years but they merged with GiveSmart about a year ago. The look and feel is still MobileCause so the transition for us was pretty seamless. We use GiveSmart/MobileCause to accept and process online donations for our organization. Potential donors visit our website, click on the "Donate" button and are taken to a web page where they can enter their donation/payment information. We process monthly recurring donations and one-time tributes via this page as well. We will periodically change the form or create a new one to match a solicitation we are sending. We've even themed the form to match an event like a golf tournament or gala.
- Allows for the donor to easily include the credit card processing fees in their donation.
- Easy for the donor to enter their information and process their gift quickly.
- Easy to export information from GiveSmart/MobileCause.
- When selecting fields for exporting, it would be nice to see the form name attached to the field name. We have multiple forms and some of the field names are the same/similar from form to form. It's almost impossible to tell which field belongs to which form.
- Since GiveSmart merged with MobileCause, we are having difficulties paying our quarterly fee via credit card. We have signed up for this process a few times but still have issues getting our payments properly (and timely) processed like we did before the merge. (Our payments were automatically processed with MobileCause but it's been difficult, almost impossible, to get this process set-up with GiveSmart, even though they now offer it.)
- Hearing from our account rep every now and then would be nice.
- I really can't give hard numbers as we are a smaller non-profit, but we like the service being provided - it's easy to use, easy to reconcile, easy to use their backend processing service CardPointe, it's just easy.
- We have used this service a lot over the years - from event registration to website donation processing to information gathering, so for us, it is well worth the investment each year.
GiveSmart chose us as they merged with MobileCause, but we selected MobileCause years ago after using Blackbaud Convio (now Luminate). So much easier and much more customization is available. (We tried DoJiggy in between but found MobileCause, at that time, worked better for us.)
Again, we haven't utilized GiveSmart's options as we are using MobileCause, so I don't know if they are the same or different. On the MobileCause side, we've been able to customize everything pretty well; colors, logos, receipts, etc. I wish we could customize the receipt that gets emailed to donors though; that's a 'one-size fits all' kind of thing with that. It's pretty generic; the only thing you can really change is some of the verbiage. That definitely needs to be updated and allow for more customization to match our brand.
We utilized a remote person a few years ago with MobileCause. That person set-up an event page for us...it was great! For GiveSmart, we have not utilized anything but their help group.
Do you think GiveSmart delivers good value for the price?
Not sure
Are you happy with GiveSmart's feature set?
No
Did GiveSmart live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GiveSmart go as expected?
I wasn't involved with the implementation phase
Would you buy GiveSmart again?
No