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Call Coaching City, Population: Ping Identity
January 25, 2021

Call Coaching City, Population: Ping Identity

Megan Carson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

We use Gong for training purposes with our SDR and Sales team. This tool helps up look back at our conversations and find tactics where we could've done better and also point out the things we did well while conducting our sales pitches. This is how we refine our communication skills.
  • Transcript is pretty on point.
  • Upload calls in timely manner.
  • Sends notifications when calls are scored.
  • I wish it didn't time-out the sessions so quickly.
  • We have a clear expectation of call scripts that we can hold people accountable to.
Have only used Gong.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Playbooks, from XANT (formerly InsideSales.com), Salesforce CMS, Sendoso
We use Gong in the SDR department very consistently for reps who need improvement and for general call coaching sessions. We also use it to send calls to the sales reps who we book meetings for - in our industry there is a lot of technical jargon that some entry level SDR's don't quite understand - So, being able to send the initial phone call to the sales rep taking the meeting is helpful so everyone can be on the same page.