[Gong.io] works well for customer facing teams.
August 17, 2021
[Gong.io] works well for customer facing teams.

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
We use [Gong.io] to record our Customer calls and allow them to be reviewed with our Colleagues. This [is] being used organization wide for customer facing teams. It helps ensuring that we are capturing feedback properly along will assisting with Trainings to ensure that our plays are being done well. So far this has helped a lot with ensuring that we are all in the right direction when speaking with customers.
Pros
- Recording without being intrusive
- Keeps track of follow up items brought up in a call
- Transcribing
Cons
- Allow for clipping to be a bit easier
- More intuitive UI
- Have more of a Success angle instead of just Sales
- Recording
- Snipping
- Transcribing
- Accountability
- Reviews
- Feedback collection
We have not used other products before [Gong.io.]
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Comments
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