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[Gong.io] works well for customer facing teams.
August 17, 2021

[Gong.io] works well for customer facing teams.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

We use [Gong.io] to record our Customer calls and allow them to be reviewed with our Colleagues. This [is] being used organization wide for customer facing teams. It helps ensuring that we are capturing feedback properly along will assisting with Trainings to ensure that our plays are being done well. So far this has helped a lot with ensuring that we are all in the right direction when speaking with customers.
  • Recording without being intrusive
  • Keeps track of follow up items brought up in a call
  • Transcribing
  • Allow for clipping to be a bit easier
  • More intuitive UI
  • Have more of a Success angle instead of just Sales
  • Recording
  • Snipping
  • Transcribing
  • Accountability
  • Reviews
  • Feedback collection
We have not used other products before [Gong.io.]

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Chartio (discontinued), ChurnZero, Pendo.io
I think [Gong.io] is great for Account reviews and training calls, it allows us to review these calls for future use. It also works well to get feedback from colleagues about performance on calls. Sometimes I feel like the automatic recording on calls can be a bit intrusive for some, I do know I have to remind myself to turn it off for some internal calls for when its inappropriate for a recording.