One stop service, GoTo Connect
Updated September 24, 2022
One stop service, GoTo Connect
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
GoTo Connect was able to combine individual business needs for our stores, our call center, and remote workers into one seamless application. While we faced some challenges because our business was unique, GoTo Connect has been helpful in finding ways to have our needs met, and they are continuing to upgrade their services. Our business is unique in a way where we have public stores that have a different way of fielding calls than our call center does. With the use of dial plans, GoTo Connect Contact Center, ring groups, and more, we were able to move all our needs to their company.
- Contact Center
- Dial Plans
- GoTo Connect contact center reporting
- Admin experience has been great. It's easy to add administrators and give them the access they need.
- We have saved money from going from two different VoIP companies to just one
Our experience has been great, however, we cannot control in its entirety what platform our vendors and business partners would want to use regarding meetings. For our own purposes, GoTo Meeting and the admin tool have been great. We can easily give people access through their work email and have them up and running in no time.
GoToConnect has a dashboard that an end-user who does not know how to work around GoToConnect can understand at first glance. It is very easy to set up and has a lot of added benefits to its toolkit that a lot of other platforms do not have. Their customer support and knowledge articles have always been great to help out our users who are looking for additional training on it.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes