An easy to use RMM solution
September 08, 2023

An easy to use RMM solution

Sam Kauffmann | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We us Resolve for Help Desk, end user support, inventory, and end point protection. This product allowed us to combine several other products into one solution. We are also involved in the beta program to test new features.
  • Remote support
  • Help desk ticketing
  • End point protection
  • More inventory features
  • Better Windows patching
  • End point protection for servers
  • Tool consolidation cost savings
  • Less time to support with one interface.
  • Mobile support when away from the office.
The layout is easy to use and understand. I look forward to the upcoming dashboards.
Easier to support all of users from a single point. Quicker response times to fix issues.
Very similar products but at a cheaper price point.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Resolve has been a great product but does have some limitations. We are always testing the new features so we can best utilize the software.

GoTo Resolve Feature Ratings

Patch Management
5
Attended device access
10
Unattended device access
10
Mobile device access
10
Virtual device access
10
Multiple-display support
8
Multiple concurrent sessions
10