A Help Desk Ticket Management Solution for Small to Medium Businesses
January 03, 2024
A Help Desk Ticket Management Solution for Small to Medium Businesses
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
The greatest remote access tool available is GoTo Resolve. We are able to communicate with our clients and staff with ease and offer assistance. They provide fantastic features in the software, such as file transfers, client chat, session recording for training, etc. We also use GoToResolve to support our staff members. We assist our staff members with driver installations, Windows updates, system configuration, program installation, etc.
- Monitoring and Alerts
- Good Security Features
- Automation
- Highly Scalable
- Lack of Customization
- Steep learning curve
- Limited customer support
- GUI is clean, funtcional, & organized.
- Sharing data, executing commands, and do system diagnostics.
- Communication is easy with team members and with clients.
GoTo Resolve's dependable and efficient solutions are helping me. I can share my project with several individuals at once using its screen-sharing tool, which helps me save a ton of time and make sure everyone is on the same page.
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes