GoToAssist was used by our IT Department. In Advertising we work long hours and many projects needed to be taken home. Often, I would need help while I was working from home and our IT contact was always able to troubleshoot from wherever. I was working on a 100 page competitive deck and my computer crashed, luckily Stanley was able to fix my bug and save my presentation. It was sometimes difficult to set up but once it was set up, it was smooth sailing.