Item: GoTo Resolve
Rating: 7
Author: Kerry Allen

Overall Satisfaction

Use Cases and Deployment Scope

GoToAssist was used by our IT Department. In Advertising we work long hours and many projects needed to be taken home. Often, I would need help while I was working from home and our IT contact was always able to troubleshoot from wherever. I was working on a 100 page competitive deck and my computer crashed, luckily Stanley was able to fix my bug and save my presentation. It was sometimes difficult to set up but once it was set up, it was smooth sailing.

Pros and Cons

Pros

User interface was easy, everything was easy to use

Cons

Set up- It was difficult for me to initially use GoToAssist however, after I set it up it went well.

Return on Investment

Increased employee efficiency
Gave me piece of mind when working from home

Alternatives Considered

Before using GoToAssist I wasn't aware of any competitors. I really think it's the most popular or most well know product in the space. I remember using a "free" service at my previous employment however, I really feel that Go To Assist is worth the money because of the time it saved me in the end.

Likelihood to Renew

The renewal decisions are mostly made from our IT department at work. I know they read a lot of articles and research products so I trust them to make the best decision. I have given my IT department positive feedback on the product and I hope they renew it in the future.

Likelihood to Recommend

It's well suited if you travel quite a bit or if you have an older laptop. Some of our work equipment is quite old and my programs would crash too often. Honestly, I am really glad our IT department recommended and used Go To Assist because it saved a couple very important documents.

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GoToAssist review