Experience with Groove (Fantastic)
June 12, 2020

Experience with Groove (Fantastic)

Darius Ansari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We utilize Groove within the Sales department as a tool to both prospect and gather analytics. With Groove, our sales team has been able to substantially increase its reach and # of prospects reached. In addition, it has given us the ability to actually measure the effectiveness of the outreach and adjust accordingly.
  • Gives you the ability to create "flows," which allow you to reach out to multiple prospects in an organized and efficient manner.
  • Gives you the ability to track your usage of flows and their effectiveness using data.
  • Syncs perfectly with Salesforce, which allows us to track engagement with our clients.
  • It would be great if Groove had more integration options with other tools.
  • Made our Sales team much more efficient in outbound prospecting.
  • Given our Account Management team the ability to quickly and efficiently reach their large client base.
  • Has allowed us to track KPIs and email analytics.
The CS team is extremely quick and thorough in responding to questions. You also receive a dedicated CSM who works with you on more personalized solutions.

Do you think Groove delivers good value for the price?

Yes

Are you happy with Groove's feature set?

Yes

Did Groove live up to sales and marketing promises?

Yes

Did implementation of Groove go as expected?

Yes

Would you buy Groove again?

Yes

Groove is extremely well suited for outbound sales, prospecting, or general account management purposes. It is less applicable as a marketing tool.